Loyalty Terms and Conditions

Loyalty Terms and Conditions

healthSAVE Rewards LoyaltyOne Loyalty Program Terms and Conditions

By applying for and/or using your HealthSAVE Rewards LoyaltyOne card (Card) or claiming any rewards points or participating in the Program, you agree to be bound by these Terms and Conditions, including any variation to them from time to time.

Reference to “we”, “us” or “our” is a reference to the participating HealthSAVE Pharmacy where you apply for membership (Your HealthSAVE Pharmacy).

1              Becoming a Member

1.1          To become a member (Member) of the HealthSAVE Rewards LoyaltyOne Program (Program), you must be an individual, over 18 years of age, have a current Australian residential address and complete and return this application form to Your HealthSAVE Pharmacy. Once your application is accepted, you will be issued with a membership card (Card) from Your HealthSAVE Pharmacy.

1.2          Membership is not transferable across HealthSAVE stores.  Points can only be earned and redeemed at the individual HealthSAVE Pharmacy where you apply for membership (Your HealthSave Pharmacy) unless otherwise stated on your Card.

1.3          We may refuse your application for Membership for any reason.

1.3          Membership is free (there is no joining fee) however, we reserve the right to charge for any replacement or additional Cards.

1.4          You may terminate your Membership of the Program at any time by contacting Your HealthSAVE Pharmacy or by emailing

1.5          It is your responsibility to ensure that your personal details are kept up to date and to advise Your HealthSAVE Pharmacy if your Card is lost or stolen.

2              Earning Points

2.1          Points can be earned by presenting your Card when you make an Eligible Purchase (non- prescription items and non-Exempt Items) at Your HealthSAVE Pharmacy.

2.2          Points cannot be earned on “Pharmacy Only”, “Pharmacist Only”, or prescription medicines, or as otherwise advised by Your HealthSAVE Pharmacy (Exempt Items).

2.3          You will earn 1 point for every $1.00 spent on Eligible Purchases unless otherwise stated by Your HealthSAVE Pharmacy.

2.4          From time to time, you may be able to earn additional points (Bonus Points) in relation to special promotions as advertised from time to time by Your HealthSAVE Pharmacy.

2.5          Points are not transferrable and not redeemable for cash and may expire as determined by Your HealthSAVE Pharmacy.  Points can only be redeemed at Your HealthSAVE Pharmacy.

2.6          Any points issued as a result of fraud, dishonesty or error, or that relate to a purchase that is subsequently cancelled or refunded will be deducted from your Points balance.

3              Using Points

3.1          Points can be redeemed in part or full payment for purchases up to the amount of the Points balance available on your Card.

3.2          No cash refund will be made where the Points balance on the Card exceeds the price of the items purchased.

3.3          Points can only be redeemed by the person whose name the membership is in.

3.4          Points cannot be redeemed on Exempt Items (ie “Pharmacy Only”, “Pharmacist Only” or prescription medicines (or as otherwise advised by Your HealthSAVE Pharmacy).

4              Privacy

4.1          We collect, use and disclose your personal information to enable you to be able to participate in the Program and to provide you with information and offers through the healthSAVE Rewards Program.  Any personal information collected by Your HealthSAVE Pharmacy will be handled in accordance with its Privacy Policy that is available from Your HealthSAVE  Pharmacy.

4.2         By registering as a Member and participating in the Program, you acknowledge that you have read and understood our Privacy Policy and consent to your personal information, including health information being disclosed to Symbion Pty Ltd (ABN 25 000 875 034) and Intellipharm Pty Ltd (ABN 92 001 235 374). Symbion will handle any information disclosed to it in accordance with its privacy policy which can be found at Intellipharm will handle any information disclosed to it in accordance with its privacy policy which can be found at You agree and consent to information being disclosed to Symbion and/or Intellipharm for the operation of the Program and for marketing, planning, product development, research and other purposes relating to the Program.

4.3          You agree that by registering and participating in the Program, we (including Symbion) may contact you from time to time by mail, phone, email, or SMS with marketing material (including in relation to products and services) about the healthSAVE Rewards Program, HealthSAVE Pharmacy and its related businesses that may offer products and services.

4.4          To opt out of receiving marketing material, you can unsubscribe by updating your membership profile at or instore at Your HealthSAVE Pharmacy.

5              Changes to the Program

5.1          We, (including Symbion and Intellipharm) reserve the right to change, suspend or terminate these Terms and Conditions or the HealthSAVE Rewards Program at any time, without notice, even if this would reduce or eliminate the number of Points already issued or result in cancellation of Points already issued.

5.2          We will use our reasonable endeavours to notify you by posting a notice in Your HealthSAVE Pharmacy.

5.3          Neither we (or Symbion and/or Intellipharm) will be liable to you for the termination of the HealthSAVE Rewards LoyaltyOne Program for any reason, whatsoever, including for any Points on your Membership at the time of termination.

6              General

6.1          Any tax, liability or duty incurred by you arising from your participation in the healthSAVE Rewards Program is your responsibility.

6.2          Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law.

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